Shipments & Deliveries
- GENERAL TERMS & CONDITIONS OF SALES
- Payment Methods
- Shipments & Deliveries
- Returns & refund
Shipments are processed worldwide with DHL. Please check the details below for more details about the available countries.
Notes on Delivery
A notification email will be sent with a tracking link once the shipment will be dispatched from our warehouse and assigned to DHL. This way you will be able to know the real-time location of your order and access all useful information in case you may need to contact DHL.
At the time of the order, it’s important to provide a valid phone number, since it could be used by the courier for extra information or notifications about the delivery.
Shipping Methods and FeesThe shipping cost is 10 euros.
Shipping fees are free of charge above 250 euros of purchase.
The delivery of purchased items usually takes place with the following times:
- 2 - 5 working days from the order in Italy and the EU
- 5- 8 working days from the order for all other destinations
For any further information, please contact our customer care at firstname.lastname@example.org
Notes on Delivery Times
We try to guarantee the maximum level of speed and efficiency. It may happen that in certain periods of the year (i.e. during sales or collection drops) the delivery time can be subjected to delays. For any further information about delivery time please contact our customer care at email@example.com
The timings found above refer to working days. Therefore, an order confirmed during the weekend, will be processed and shipped starting from the following Monday.
Customs Taxes & Fees
If the shipment address is not found within the European Union region, the purchased products may be subjected to customs fees & taxes, additional to the sales price. All duties connected to customs clearance will be charged to the recipient.
Customs fees & taxes vary according to the country of delivery and are applied at the arrival of the good in the same country. For extra information about the amount that may be charged and about customs clearance procedures, we suggest contacting directly the customs offices of the country of delivery.